Terms & Conditions

M2 Autotech provides automotive diagnostic equipment, motorcycle diagnostic tools, cables, software, accessories, and related technical products and services.

Product availability, specifications, pricing, compatibility, subscription terms, and other information displayed on the website may be updated from time to time without prior notice.

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, pricing, and other information displayed on our website are accurate.

However:

• Product images may differ slightly from the actual product.
• Product specifications may change due to manufacturer updates.
• Compatibility can vary depending on the vehicle model, year, ECU, market, software version, and other technical factors.
• Not every function is available on every vehicle or manufacturer.

Customers are responsible for verifying that a product is suitable for their intended application before purchase.

If you are unsure about compatibility, we recommend contacting M2 Autotech before placing your order.

Placing an order through our website, WhatsApp, email, phone, or any other channel does not necessarily constitute final acceptance of the order.

We reserve the right to:

• Accept or reject an order.
• Cancel an order due to product unavailability.
• Correct pricing or product information errors.
• Request additional information before processing an order.
• Cancel transactions that appear fraudulent or unauthorized.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer through the original or an appropriate payment method.

All prices displayed on the website are subject to change without prior notice.

Unless specifically stated otherwise, applicable taxes, shipping charges, installation charges, or other additional charges may be payable separately.

Orders will only be processed after successful payment or confirmation of an agreed payment arrangement.

We will make reasonable efforts to dispatch orders within the estimated timeframe communicated to the customer.

However, delivery timelines may be affected by:

• Courier delays
• Weather or natural events
• Public holidays
• Customs or regulatory procedures
• Incorrect customer information
• Product availability
• Other circumstances beyond our reasonable control

M2 Autotech is not responsible for delays caused by third-party logistics providers or circumstances beyond our control.

Customers are responsible for providing accurate shipping and contact information.

Automotive diagnostic equipment is highly dependent on vehicle-specific technical configurations.

Before purchasing, customers should confirm compatibility where required.

M2 Autotech shall not be responsible for incompatibility resulting from:

• Incorrect vehicle information supplied by the customer.
• Vehicle modifications.
• Non-standard ECUs or wiring.
• Unsupported vehicle variants.
• Software or firmware changes.
• Third-party modifications.
• Manufacturer-specific technical limitations.

Where compatibility is uncertain, customers should contact us before purchasing.

Certain products may include software, applications, subscriptions, licenses, activations, or manufacturer-provided services.

Such software may be subject to additional terms imposed by the respective manufacturer or software provider.

Subscription periods, supported functions, updates, and available features may vary by product.

Unless expressly stated otherwise, M2 Autotech does not guarantee that third-party software or manufacturer services will remain available indefinitely.

Diagnostic tools are intended for use by appropriately trained automotive professionals or technically competent users.

The information and diagnostic results provided by a diagnostic tool should be independently verified before repairs or modifications are carried out.

M2 Autotech shall not be responsible for damage resulting from:

• Incorrect use of diagnostic equipment.
• Incorrect vehicle connections.
• Incorrect wiring or cable usage.
• Improper installation.
• Incorrect diagnosis or interpretation of diagnostic information.
• Repairs performed based solely on information provided by a diagnostic device.
• Vehicle or ECU damage caused by pre-existing faults or unsuitable procedures.

Customers are responsible for following the manufacturer's operating instructions and appropriate technical procedures.

Products are covered by the warranty applicable to the specific product and/or manufacturer.

Warranty coverage may be subject to the manufacturer's terms and conditions.

Warranty may not cover damage resulting from:

• Physical damage
• Water or liquid damage
• Electrical surges
• Incorrect voltage
• Improper wiring
• Misuse or negligence
• Unauthorized modification
• Unauthorized repair
• Improper installation
• Normal wear and tear
• Use outside the intended application

Customers may be required to provide proof of purchase and product details when making a warranty claim.

Returns, replacements, cancellations, and refunds are subject to the applicable return/refund policy communicated for the relevant product.

Certain products may not be eligible for return after activation, registration, installation, download, or use, particularly software licenses, subscriptions, activations, or digital products.

Where a return is approved, the product may need to be returned in its original condition with all accessories, cables, packaging, and documentation.

We reserve the right to reject returns that do not meet the applicable return conditions.

You agree to:

• Provide accurate information when placing an order.
• Use products only for their intended purpose.
• Follow applicable manufacturer instructions.
• Not misuse, reverse engineer, modify, resell, or unlawfully distribute software where prohibited.
• Not use the website for fraudulent or unlawful activities.
• Not attempt to interfere with the operation or security of the website.

All content on this website, including but not limited to text, graphics, photographs, logos, product descriptions, designs, videos, trademarks, and website content, is owned by or licensed to M2 Autotech unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit our website content without prior written permission.

Our website may contain links to third-party websites, applications, manufacturers, payment providers, logistics providers, or other services.

M2 Autotech does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party services.

Your use of third-party services is subject to their respective terms and policies.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

To the maximum extent permitted by applicable law, M2 Autotech shall not be liable for indirect, incidental, consequential, or special losses arising from the use of our website, products, or services.

Our liability, where legally applicable, shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

M2 Autotech shall not be liable for failure or delay in performing its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, governmental actions, supply-chain disruptions, strikes, transportation disruptions, technical failures, or other unforeseen events.

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised "Last Updated" date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from these Terms or your use of our products or services shall be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu, India.

For questions regarding these Terms & Conditions, products, orders, warranties, or other matters, please contact: