Legal

Privacy Policy

Last Updated: 21 August 2026

M2 Autotech (“M2 Autotech”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you interact with our website, products, and services.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us process your orders, provide customer support, and improve our products and services. The types of information we may collect include:

  • Personal details such as your name, email address, phone number, and shipping/billing address.
  • Business or workshop details where applicable (e.g., GSTIN, dealership name).
  • Vehicle details you share with us for compatibility checks (make, model, year, VIN).
  • Order, payment, and transaction information (processed via secure third-party payment providers).
  • Communication history via WhatsApp, email, phone, or contact forms.
  • Website usage data such as IP address, browser type, device type, pages visited, and referring URLs.
  • Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Process and fulfil your orders, including shipping and after-sales support.
  • Verify product compatibility for your vehicle.
  • Respond to your enquiries, requests, and warranty claims.
  • Send order updates, technical notifications, and service communications.
  • Send marketing or promotional content (only where you have opted in).
  • Improve our website, products, services, and user experience.
  • Prevent fraud, unauthorized transactions, or misuse of our platform.
  • Comply with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share limited information only with trusted parties who help us operate our business, including:

  • Logistics and courier partners for order delivery.
  • Payment gateway providers to process transactions securely.
  • Manufacturers or authorized distributors, where required for warranty, activation, or technical support.
  • Software or subscription providers linked to specific products you purchase.
  • Analytics, hosting, and IT service providers that support our website.
  • Government authorities or law enforcement where legally required.

All third parties are expected to handle your information in accordance with applicable data protection laws and only for the purposes for which it was shared.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, tax, warranty, accounting, or dispute-resolution obligations.

When information is no longer required, it will be securely deleted or anonymized.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as Google Tag Manager, Google Analytics, and Meta Pixel where enabled) to:

  • Remember your preferences and improve site usability.
  • Analyze website traffic and user behaviour.
  • Measure the effectiveness of our marketing campaigns.
  • Deliver relevant advertisements on third-party platforms.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, manufacturers, payment providers, or service platforms. This Privacy Policy does not apply to those third-party services.

We recommend reviewing the privacy policies of any third-party website you visit through our links.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your information (where legally permitted).
  • Withdraw your consent to marketing communications at any time.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details provided in Section 11.

9. Children's Privacy

Our products and services are intended for adults and automotive professionals. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The updated version will be published on this page with a revised "Last Updated" date. Your continued use of our website after changes are published constitutes acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact:

M2 Autotech

Chennai, Tamil Nadu, India

Email: m2autotech1@gmail.com

Website: m2autotech.com